Your Satisfaction is Our Guarantee!
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Here at the woodshop, we are passionate about two things: real wooden toys and children. We are proud to have satisfied thousands of customers (young and young at heart) from all over the world.
We would love to receive your comments you have regarding our toys, products, service, or our website. Please e-mail us at: customerservice@realwoodentoys.com.
Shipping
We usually ship using FedEx, although we are not limited and may use USPS, as we try to maintain the most economical and quickest delivery means. Whichever method, we are subject to their standards, regulations and delivery limitations. RealWoodenToys.com makes every effort to ship all orders within 24 hours of purchase, Monday through Friday, after verifying payment authenticity. Average delivery time is 3-4 days, and does not include Sundays or Holidays. All orders are shipped with tracking capabilities.
Shipping Charges
$0 to $99.99 = Flat Rate of $8.95
$100.00 + = ALWAYS FREE
Purchasing by Phone (Visa/Mastercard)
Please call (218) 260-8466, Monday-Friday, 9am-4pm (CST). We ask that you please have toy names/item numbers, quantity and ship-to address ready.
Purchasing by Check
Please use the PayPal option at checkout.
International Orders — Alaska, Hawaii, Puerto Rico, Canada and International orders are subject to additional shipping charges and longer delivery times (Please contact us for this rate surcharge). International customers and customers with International billing addresses have the option to place orders and pay via PayPal. International customers are responsible for any additional taxes, duties and tariffs. RealWoodenToys.com is not responsible for any fees charged by customs. Please contact your local customs department for any questions regarding additional fees before placing your order on RealWoodenToys.com.
Tax is applicable to Minnesota residents only.
Returns
All of our toys have a 100% money back guarantee. If for any reason you are not completely delighted with our toys, products or service, we will replace your order, refund your money, or do whatever it takes to make it right. That is our promise.
The item must be returned in the same condition as it was sent: unused, unhandled and with the original invoice. Although we check all merchandise prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any damage. Damaged goods due to customer negligence or items without their invoice will not be accepted for refund. Please e-mail us at customerservice@realwoodentoys.com to obtain a Return Authorization Number (RA#). Please do not return items without an RA# and confirmation. RA#’s expire seven (7) days after being issued. We recommend you send the package by registered or insured mail since RealWoodenToys.com is not responsible for items lost or damaged while shipping. Clearly print your name, address and RA# on the outside of the package in the return area and mail to:
Real Wooden Toys
7305 Shady Tree Ct
Hoschton, GA 30548
All requests will be processed after our returns department inspects and verifies the condition of the item. Return credits take approximately five to seven business days to process upon receipt of the item. Shipping charges are not refundable and are the responsibility of the customer.
Returns must be postmarked within 14 days of receipt.
Exchange and return policies are subject to change without notice.
Limitation of Liability
Our toys are well-made and relatively safe. However, we must always-very-highly recommend close adult supervision for all children, especially those under the age of thirteen, while playing with any of our products. Many of our products come with wire springs, pull ropes, balls and/or other small parts/accessories. Other parts of our products can be removed and may be potentially dangerous if played with in any unattended fashion (i.e. throwing, swallowing, etc.).
Under no circumstances shall Real Wooden Toys/RealWoodenToys.com be liable for any damages or injury, including any direct, special, incidental, consequential, punitive or other damages, that may result from the use of, or the inability to use, the products (toys) or any materials purchased or given from or originating from Real Wooden Toys/RealWoodenToys.com, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the information available in the web site. Real Wooden Toys/RealWoodenToys.com shall not be liable even if Real Wooden Toys/RealWoodenToys.com or a Real Wooden Toys/RealWoodenToys.com authorized representative has been advised of the possibility of such damages.